tkluck Privacy Policy — How We Protect Your Personal Data

1 Who We Are

tkluck operates the online casino and sports betting platform accessible at tkluck.net (the "Platform"). The Platform is directed at adult users aged 18 and above located in Bangladesh who wish to participate in online casino games and sports wagering, including cricket betting on tournaments such as the BPL, IPL, and T20 World Cup.

For any queries regarding this Privacy Policy or how tkluck handles your personal data, please contact our dedicated support team at [email protected]. All correspondence is handled in English and responded to within Bangladesh Standard Time (BST, UTC+6) business hours, with 24/7 email availability.

2 Data We Collect

2.1 Registration Data

When you create a tkluck account, we collect the following information that you provide directly to us:

• Identity data: Full legal name and date of birth.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other).
• Account credentials: Username and hashed password.
• Verification documents: Government-issued photo identification and proof of address, collected when identity verification is required under our responsible gaming and anti-money-laundering obligations.

2.2 Transaction Data

When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect transactional data including payment method identifiers, transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full card numbers on our servers — card payment data is tokenised by our payment processing partners.

2.3 Gaming and Betting Activity Data

We record your gaming and betting activity on the Platform, including games played, wagers placed, outcomes, session durations, and responsible gaming tool settings. This data is used to operate your account, detect problem gambling patterns, and comply with fair-play obligations.

2.4 Technical and Device Data

When you access the tkluck Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, referral URLs, and click-path data.
• Session identifiers and cookie data (see Section 7).

2.5 Communications Data

If you contact tkluck support via email or live chat, we retain records of that correspondence, including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your enquiry and to improve our customer support quality.

3 How We Use Your Data

tkluck uses your personal data for the following specific purposes:

tkluck does not use your personal data for automated decision-making that produces significant legal effects without human review. Our responsible gaming monitoring system may flag accounts for manual review by our welfare team, but no automated action is taken without human oversight.

4 Legal Basis for Processing

tkluck processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the player agreement, including operating your account, processing payments, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money-laundering (AML) obligations, and responsible gaming requirements.
• Legitimate interests: Processing carried out in our legitimate interests, including fraud detection, platform security, improving our services, and communicating service updates — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, including sending promotional marketing communications. You may withdraw your consent to marketing at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

5 Sharing Your Data

5.1 Service Providers

tkluck shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers include payment processors (bKash, Nagad, Rocket, Upay, and card network partners), identity verification services, cloud infrastructure providers, and customer support software vendors. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

5.2 Game Providers

tkluck's casino games are supplied by independent third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited technical data (such as session tokens and game round identifiers) to deliver their games. They do not receive your full identity or payment data.

5.3 Legal and Regulatory Disclosure

tkluck may disclose your personal data to law enforcement agencies, regulators, or other competent authorities where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of tkluck, its players, or the public.

5.4 No Sale of Data

tkluck will never sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. Your data is not a product. It is information we hold in trust on your behalf in order to provide you with the best possible gaming experience on the tkluck platform.

6 Data Retention

tkluck retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account relationship with tkluck and for a period of five (5) years following account closure, in compliance with anti-money-laundering record-keeping obligations.
• Transaction data: Retained for a minimum of five (5) years following the date of each transaction, in accordance with financial record-keeping requirements.
• Gaming activity data: Retained for three (3) years following the relevant gaming session, or longer where required for responsible gaming monitoring purposes.
• Communications data: Retained for two (2) years from the date of the relevant correspondence, or longer if the communication relates to an unresolved dispute.
• Technical and device data: Retained for thirteen (13) months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to an identifiable individual.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the tkluck Platform. They enable the Platform to recognise your device, remember your preferences, and deliver a smoother, more personalised experience. tkluck uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without preventing the Platform from operating correctly.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymised data about how players interact with the Platform — such as pages visited, session duration, and navigation paths — to help us improve the user experience.
• Marketing cookies: Used to track whether you arrived at tkluck via a referral source and to measure the effectiveness of our promotional campaigns. These cookies do not share your data with external advertisers.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling functional or analytics cookies may affect certain features of the Platform. Instructions for managing cookies in major browsers are available in each browser's help documentation. Strictly necessary cookies cannot be disabled via browser settings as they are essential to the secure operation of your account.

8 Your Rights

As a tkluck player whose personal data we process, you hold the following rights with respect to your information:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is resolved.
• Right to data portability: You may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our legal basis, and we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where we process your data based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9 Security Measures

tkluck employs a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Password hashing using industry-standard cryptographic algorithms — plain-text passwords are never stored.
• Access controls: Personal data is accessible only to authorised tkluck personnel who require it to perform their job functions. Access is logged and audited regularly.
• Fraud monitoring systems: Automated systems monitor transactions and account activity for indicators of fraud, account takeover, and money laundering, with alerts escalated to our security team.
• Regular security assessments: tkluck conducts periodic reviews of our data security practices and infrastructure to identify and remediate vulnerabilities.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you have reason to believe that your tkluck account has been compromised, please contact [email protected] immediately.

10 Children's Privacy

The tkluck Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to tkluck without your knowledge, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, close the account and delete all associated personal data.

tkluck uses age verification procedures at registration and during the KYC process to detect and prevent underage gambling. We take our obligations to protect minors extremely seriously and co-operate fully with any request from a parent, guardian, or authority in this regard.

11 Third-Party Links

The tkluck Platform may contain links to third-party websites or services, such as game provider information pages. tkluck is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party site you visit. The presence of a link on the tkluck Platform does not constitute an endorsement of that third party's privacy practices or data handling standards.

12 Amendments to This Policy

tkluck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will notify registered players by email at the address associated with their tkluck account, or by prominent notice on the Platform, before the updated policy takes effect.

The date of the most recent revision is shown at the top of this page. Your continued use of the tkluck Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised terms, you should discontinue use of the Platform and may request account closure by contacting [email protected].

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how tkluck handles your personal data, please contact our support team:

• Email: [email protected]
• Subject line: "Privacy Enquiry" or "Data Subject Request" as appropriate
• Response time: We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve the majority of requests within 30 calendar days.
• Support hours: 24/7 availability · Bangladesh Standard Time (BST, UTC+6)